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How do I log on to the web site? BBS? Leaguerunner?

The various areas of the web site have a shared user database, so once you have given your user name and password (at the bottom of the left menu column), you will have access to all areas.  If you choose to have the this information remembered, you will automatically be logged on whenever you visit any part of the site.

What is my user name?

If you had a BBS account which we were able to match to a TUC member ID, your user name in the new system is the same as it was on the BBS. Many users had more than one BBS account; these have been merged where possible, so try any names you can think of. If that doesn't work, your user name is probably your email address, or perhaps your full name. Again, many of our members previously had multiple accounts and these have been cleaned up, so you may have to try old addresses to find the right one. (You can also try a "site search", as this excellent new feature searches user names as well as all of the site content.) Many BBS accounts which we were not able to match to TUC member IDs will not have Leaguerunner access. If you suspect yours is such an account, email webmaster@tuc.org with your BBS user name and TUC account name, and I will make the required updates.

What is my password?

If you had a BBS account which we were able to match to a TUC member ID, your password in the new system should be the same as it was on the BBS. Many users had more than one BBS account; these have been merged where possible, so try any passwords you can think of. TUC members for whom we were not able to find a matching BBS account, your password has probably been set to your postal code (all in lower case, with no space), in which case we recommend that you change it as soon as possible.

See also "How do I change my password" below.

Why can't I log on?

If you can't log on to the site with any user name / password combination you can think of, send mail to admin@tuc.org with your full name (as registered with TUC), BBS user name (if any), a list of any email addresses that might be attached to the account, and anything else that you think might help us find you. If there is a new user name you would like to use, indicate that as well. If we can find you in the database, we will email you your user name, and you can then use the "Lost password recovery" link on the homepage to reset your password. Only if we email you back to tell you that you aren't in the database should you create a new account!

How do I change my user name?

If you are able to log in successfully, but don't like the user name that you've been stuck with, we'll be happy to change your user name to whatever you want (within reason). Spaces are not allowed in user names. Email admin@tuc.org with your current and requested new user name. The email must come from your registered email address; otherwise, we will send an email to that address to confirm the request.

How do I change my password?

Click My Account in the left-hand menu, then Profile Info, then the Edit Personal Info link. At the bottom of that page, you can change your password.

If you can't log in, try letting Zikula reset your password.

What is My Games?

Originally referred to as Leaguerunner, My Games is public-domain software written by some members of Ottawa Carleton Ultimate Association a few years ago to handle their league scheduling, scoring and standings They have been using it to run their league since then, and improving it over time. We have adapted it for some of our specific needs, and will continue to add to it, in conjunction with the original developers, so that it provides the best possible solution for our members. The "My Games", "My Profile", "Registration", "Field List" and "Schedules and Standings" menu items take you to the most commonly used areas of My Games.

Why is it asking me to complete my information?

The first time you go to any My Games page, you will be prompted to complete your personal information. We brought much of this forward from the old database, but that information may be outdated, and there are new fields that My Games requires which were not previously tracked, so you must go through this process once. If you are a new user just signing up, you will be required to complete this information before the administrator will approve your account.

I cannot log in. How do I recover/reset a forgotten password?

For security reasons, passwords cannot be recovered, but they can be reset. Click My Account in the left-hand menu, then click the Lost password recovery link. Follow the directions there to reset your password.

I am a new user. How do I create an account?

Click My Account in the left-hand menu, then click the New account registration link. Follow the directions there to create your account. This will allow you to use some restricted areas of the site and post to the BBS. If you want to play with TUC, you will also need to select My Profile from the left side menu and complete your player profile before you can participate in league play.

How do I suggest or request a new feature?

If the feature you want isn't available, and isn't listed below, contact webmaster@tuc.org with a description of what you'd like to see.

Why can't I change my BBS theme?

The BBS is now integrated into the overall site. There are a number of reasons why this is better, but it does mean that BBS themes are no longer available. The site itself now supports multiple themes, although they need to be modified to integrate our menus and other features. Once the dust settles from this update, we will take requests for Zikula themes to adapt to our needs.

How do I register as a TUC member? for a TUC league?

Before you can register as a member, or sign up for any events, you must have a user name for the web site. For details on this process, see our login and password FAQ. You'll also need to complete your Leaguerunner profile, which is detailed in the Leaguerunner FAQ.

Once these steps are complete, follow the Registration link in the left menu to view the list of available registration options. Decide what you want to register for, and follow the directions on-screen; most users find the process easy to follow. There is a system of pre-requisites, to ensure that you have registered as a member before you can register for a league. Specific details will be given if you try to register for something you are not allowed to.

How do I score games?

First, you must be logged in to the system. If you are, there will be a My Games link in the left-side menu. Click this link, and you will be taken to your personal My Games Leaguerunner page. This page includes a list of your recent games; any which do not yet have a score will have a "submit score" link. The My Games FAQ may also be helpful to you.

What is this questionnaire I have to complete to submit my game score? Where do I enter the spirit score? How important are spirit scores?

Your answers to these few questions are used to calculate a spirit score for the game. You must answer each question in order to submit your score. It may take an extra minute to read through the questions and answers the first couple of times, but you will quickly get the hang of it. Please answer honestly; spirit scores are very important. While they do not currently have an immediate impact on results or standings, spirit scores are important in reviewing team or individual incidents. They also help our Club identify teams who need assistance in improving their spirit. In the near future, we hope to make spirit scores more relevant in terms of rewards or possible penalties.

What if my Captain is out of town and we need to enter scores for our games?

If your Captain will be absent, he/she should first update the roster to include an assistant captain. If your Captain has not done so and is absent, please have a team representative email admin@tuc.org with a request to be made assistant captain. Once this change has been made to your roster, the new assistant will be able to score games.

I used to be a TUC member but was not last year; do I need a new user account?

Our user database was re-initialized at the beginning of the 2006 membership year, so if you were a member before that, we have no electronic record of it, and you will have to create a new account.

What if I notice an error in the schedule?

Contact admin@tuc.org or the indicated Convenor in charge and notify them of the error. In the event that games are switched all impacted Team Captains are notified and the Captains are responsible for communicating the change to their teammates.

What if I want to change my team name? shirt colour?

First, you must be logged in to the system. If you are, there will be a My Games link in the left-side menu. Click this link, and you will be taken to your personal My Games page. This page includes a list of all teams that you are a member of. Click the name of the team you want to look at. If you are the captain, you will be given an "edit team" menu option, which will let you make these changes. The My Games FAQ may also be helpful to you.

Can I register for league without being a TUC member?

You must be a registered TUC member before you are eligible to play League. Once you are a registered member you can then register for a league. If you attempt to play League without being a member you can be removed from that league.

How long does my TUC membership registration last for?

TUC memberships run from April 1 – March 31. You must renew each membership year.

What is the difference between being a TUC member and TUC league player?

TUC membership includes your membership package (including free disc, guidebook, and other goodies), the services of two full-time TUC staff, insurance coverage, discounted merchandise, free TUC events and communications, and more. A portion of your TUC membership is also used to build our “Field Development Fund” which is an initiative to establish capital reserves for future field projects. This is how your membership fees are allocated.

Once you are a member, then you pay your league fee and become a player in that specific league. Each League (Spring, Summer, Fall, Winter) has its own fees and depending on the offerings, can be either a team fee (which is one lump sum paid for by your team – usually by the Captain who collects from everyone else) or an individual fee (which you pay yourself). Your league fees are primarily used to cover TUC field expenses and operating costs.

Do I have to register for every league I want to play in?

Yes, you have to register for each league you play in, as they each have separate fees and structures. As well, in order to make proper teams and track our numbers for each league, we must do a separate registration.

How do I manage my roster?

First, you must be logged in to the system. If you are, there will be a My Games link in the left-side menu. Click this link, and you will be taken to your personal My Games page. This page includes a list of all teams that you are a member of. Click the name of the team you want to look at. If you are the captain, you will be given an "add player" option that will guide you through adding someone to the roster. You will also get a listing of the current roster; clicking on the link in the "roster position" column next to a player's name will allow you to change their status on the team, including removing them from the roster. The My Games FAQ may also be helpful to you.

What new features are planned?

Here are a few of the things we're planning to do in the coming months:

  • easier user and team registration and online payments - Done!
  • improved team and captain email functions - Done!
  • integrate the calendar of events with the (currently missing) "coming soon" box, to eliminate manual duplication of effort and ensure up-to-the-minute information - Done!
  • multimedia galleries for posting of photos, videos, etc. - Done!
  • tighter integration of Google maps with Leaguerunner's field list
  • Evite-type functionality for tracking expected game attendance
  • improved TUC shop
  • online tournament and playoff scheduling
  • "player cards" with uploadable photos

Some of these will not be ready for a while, while others will show up very soon. Send your opinions and suggestions to webmaster@tuc.org; we will take all comments into account when determining priorities.

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